Case Classification
Automatically categorise and classify incoming cases.
Salesforce Service Cloud Consulting
Deliver Faster, Smarter Customer Service.
Quant Tech implements Salesforce Service Cloud to connect customer conversations, cases, knowledge and automation in one powerful service platform — for support teams in Canada, the US, Australia and India.
Omnichannel ServiceMeet customers on their channels
Intelligent Case RoutingGet cases to the right agents
Unified Customer ContextSee the complete customer view
Actionable Service InsightsMake data-driven improvements
Our Approach
Turn Every Customer Moment Into Confident Support.
Combine people, processes and Salesforce expertise to create connected, efficient and personalised service experiences.
Resolve Cases Faster
Streamline processes and give agents the right tools to solve issues quickly.
Give Agents Full Context
Unify customer data, conversations and history in one place.
Automate Repetitive Work
Use automation and AI to handle routine tasks so agents focus on complex issues.
Scale Service Consistently
Standardise processes and knowledge to deliver great support at every touchpoint.
The Connected Service Command Centre
Every Channel. One Service Command Centre.
Bring all your customer conversations together in Salesforce Service Cloud for a unified, real-time view of service across every channel.
EmailChatMessagingSocialField ServiceWebSelf-ServiceVoice
Service Cloud- All conversations in one place
- Real-time customer context
- Intelligent routing and automation
- Seamless handoffs across channels
Agent Workspace
Everything Agents Need, In One Intelligent Workspace.
Empower your support teams with a unified console that brings together cases, customer data, knowledge and AI-powered assistance.
Case Management
View, update and resolve cases efficiently.
Knowledge
Surface relevant articles in real time.
AI Assistance
Get suggested replies and next best actions.
Customer 360
See complete customer history and context.
Service Console
#0001234Order not delivered
High PriorityIn Progress- Contact
- Arjun Mehta
- Channel
- Chat
- Product
- Home Appliance
- Case Reason
- Delivery Issue
- SLA
- 2h 10m left
Interactive sample — click the views, cases and articles. Data is for illustration only.
Service Cloud Capabilities
Powerful Capabilities for Modern Service Teams.
Everything you need to deliver connected, efficient and personalised customer service on a single platform.
Case Management
Track, manage and resolve cases efficiently.
Omnichannel Routing
Route cases from any channel to the right agent.
Knowledge Management
Deliver the right content to agents and customers.
Service Console
A unified workspace for agents.
Entitlements & SLAs
Manage service levels and commitments.
Automation
Streamline processes with workflow automation.
Self-Service Portals
Help customers find answers on their own.
Reports & Dashboards
Track performance and service trends.
Integrations
Connect with your existing tools and systems.
Managed Support
Ongoing support and optimisation for long-term success.
The Service Journey
From First Contact to Final Resolution.
A connected service journey that ensures the right information reaches the right people at the right time.
Customer Reaches Out
Via email, phone, chat, web, social or self-service.
Identity & Context
Automatically identify the customer and bring up their history.
Intelligent Routing
Route to the best agent based on skills, availability and case type.
Agent Resolution
Agents resolve with the right tools, knowledge and context.
Follow-Up
Keep customers informed with proactive updates.
Continuous Improvement
Learn from every interaction to improve service over time.
Connected Customer Context
Give Every Agent the Complete Customer Story.
Bring customer data from across your business into Service Cloud so every agent has full context.
Your Data Sources
- CRM & Contact DataAccounts, contacts and preferences
- Orders & TransactionsPurchases, deliveries and returns
- Billing & PaymentsInvoices, plans and payment status
- Website InteractionsPages viewed and forms submitted
- Previous CasesPast issues and resolutions
- Product UsageDevices, subscriptions and usage
Better Service Outcomes
- Faster UnderstandingAgents get up to speed quickly
- Consistent AnswersAccurate, unified information
- Fewer TransfersResolve issues without extra handoffs
- Relevant ResolutionPersonalised, data-driven support
- Better Follow-UpKeep customers informed and engaged
Service Automation
Let Automation Handle the Repetitive Work.
Use AI and automation to streamline routine tasks, reduce manual effort and help agents focus on what matters most.
Priority Assignment
Assign cases based on rules and customer data.
SLA Alerts
Monitor service levels and get proactive alerts.
Suggested Replies
Use AI to suggest accurate responses.
Escalation Paths
Route complex cases to specialised teams.
Follow-Up Tasks
Create reminders and automate follow-ups.
Self-Service Excellence
Help Customers Find Answers Before They Need an Agent.
Portals, knowledge and AI assistants that resolve common questions around the clock.
How can we help you?
Track OrderDelivery informationReturnsStart a returnAccount SettingsManage your accountContact SupportGet in touch
Searchable Knowledge
Help customers find relevant answers quickly with a powerful search experience.
Guided Self-Service
Use articles, FAQs and automation to resolve common issues.
Seamless Escalation
When needed, hand off to a live agent with full context.
Customer Service Use Cases
Customer Service Experiences Across Industries.
Service Cloud solutions shaped around how each industry supports its customers.
Our Services
Salesforce Service Cloud Services.
End-to-end services to plan, implement and continuously improve Salesforce Service Cloud.
Service Strategy & Roadmap
Plan for long-term service success.
Implementation & Configuration
Design and build your Service Cloud solution.
Data & Case Migration
Migrate and clean your support data.
Automation & Integrations
Connect with your existing tools.
Knowledge & Self-Service
Set up knowledge, portals and automation.
Managed Support
Ongoing support and optimisation.
Our Implementation Process
From Service Vision to Operational Excellence.
A structured, collaborative approach to deliver a successful Salesforce Service Cloud implementation.
- 01
Discover
Understand your goals and pain points.
- 02
Design
Create a tailored solution and plan.
- 03
Configure
Set up and customise Service Cloud.
- 04
Integrate
Connect with your existing systems.
- 05
Launch
Test, train and deploy.
- 06
Optimize
Refine and evolve your solution.
Our Impact
Scale, Expertise and Delivery Confidence.
A proven team, trusted by clients worldwide.
50+Technical Experts
100+Happy Clients
150+Projects Completed
2Global Offices
FAQs
Questions About Salesforce Service Cloud?
Get answers to common questions about our services, process and support.
Service Cloud is Salesforce’s customer service platform. It brings cases, conversations, knowledge and customer data into one agent console, with routing, SLAs, automation and self-service so teams resolve issues faster.
Yes. We migrate cases, contacts, knowledge articles and history from Zendesk, Freshdesk, Zoho Desk, HubSpot Service Hub, spreadsheets and legacy systems, with cleansing and field mapping before go-live.
It depends on agents, channels, integrations and data volume. A focused setup for a small team takes a few weeks, while multi-channel rollouts with telephony and portals take longer. We share a fixed-scope estimate after a free discovery call.
Yes. We connect Service Cloud Voice, Amazon Connect and other telephony, email-to-case, web chat, WhatsApp and social messaging, plus ERP, order and billing systems so agents see everything in one place.
Most Service Cloud projects go live in 4–12 weeks depending on scope. We deliver in phases so agents start using core features early.
Yes. Our managed support covers admin requests, new automation, knowledge updates, reports, user training and Salesforce release updates.
Let's Talk
Ready to Transform Customer Service?
Let’s discuss your goals and explore how Salesforce Service Cloud can help your team deliver better support.
Also see: Salesforce implementation · Sales Cloud · Data Cloud · Marketing Cloud